We stand behind the products we sell.

Our warranty and return policy is designed to be fair, transparent, and aligned with manufacturer guidelines wherever applicable.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

Warranty Policy

Manufacturer Warranty

If a product includes an official manufacturer or importer warranty, customers will receive that warranty in full.
Get The Gadget will act as the support intermediary, assisting customers with warranty claims, documentation, and coordination.
Warranty duration, coverage, and terms are strictly governed by the manufacturer or authorized importer.

Get The Gadget Limited Warranty

If a product does not include manufacturer or importer warranty, Get The Gadget provides a limited 7-day replacement warranty.
This warranty covers manufacturing defects only.
The 7-day period starts from the date of delivery, not the order date.

What Is Covered Under Warranty

Warranty coverage (manufacturer or Get The Gadget) generally applies to:

Manufacturing defects.
Functional failure under normal usage.
Hardware faults present at the time of delivery.

All claims are subject to inspection and verification.

What Is NOT Covered (Warranty Void Conditions)

Warranty claims will be rejected if any of the following conditions apply:

Physical damage, dents, cracks, or broken parts.
Liquid or moisture damage.
Burn marks, overheating damage, or electrical short-circuiting.
Damage caused by power surge, improper voltage, or use of incompatible chargers/adapters.
Unauthorized repair, modification, or opening of the product.
Damage caused by misuse, mishandling, negligence, or accidents.
Normal wear and tear, including battery degradation over time.
Missing original box, accessories, warranty card, or serial number mismatch.
Software issues caused by third-party apps, unofficial firmware, or updates.

Decision made by the manufacturer, importer, or Get The Gadget after inspection will be final.

Mailing Address
(For Returns & Warranty Claims)

500/C2, lift-3, Motaleb Plaza Hatirpool , Dhaka, 1205

Customer Support

For any queries, customers can contact us via: Phone, WhatsApp, Email, Social media platforms. Our support team will assist in tracking and resolving any concerns.